Customer support: almost NON-existent.Serious issues handling cases/customer queries/requests or worse, taking action: takes weeks before someone even says Hi.In the financial markets, no matter what is your status, we need a present customer service/support. That only exists for Saxo on paper.In reality, takes Saxo's weeks and even months to even address any issue. We say address... when they even do it, because to resolve it is a hell of another endless story.That is what one should expected from Saxo's service.Maybe if you are a billion dollar customer.. but then, maybe you would not be trading with Saxo on those terms.The only good thing to be said about Saxo is their award winning trading platform.For us, is the second best after Bloomberg's terminal. On that, Saxo's stand out and excel among others, and the truth is to be told.And for that reason we give it 2 stars, and not only 1 star, as we feel they deserve it.Only if all the rest was not that bad... but it's terrible.Saxo should have a more responsive, responsabile and dead-prompt, accessible and knowledgeable team, ready at least during business hours.That could not be far from reality.Saxo does have the looks, but fails to keep their most important source of sustainability... their customer.That is crystal clear to anyone reading the reviews stated here.Steer away from Saxo and go with whom makes you feel more comfortable and welcome to spend your money.Your business, do matter.

Please stay away from Saxobank. U need only a few minutes for refilling the account, but very difficult to withdraw cash from the account. Last week I sent them a request for withdrawal, but I didn’t receive the answer till today.In particular, I am sending them these requests for withdrawal of my money every day. They replie to do this today, but it had been a week and "breakfasts feed" to this day.Platform is horrible, too much mistakes and delays. I have often observed such a mistake as "internal server error". And if u have not login u can’t remove again ur request, neither set nor change your stop to loss - nothing. If were errors with stop to loss, I losed my money more. They wrote on the their website that for opening the account need two thousand dollars only in the first, but really they require ten thousands. If u haven’t they don’t allow to trade. Saxobank is a SCAMP.Please stay away from them, do not repeat my mistakes.

Trading CDF based SP 500 and Dow is not recommended with saxobank. Besides that the spreads are wider than other companies, they manipulate the quotes based on the order book. As they use factual pricing as for instance SP500: 849.45/850.46 will give them a fill without the client gets a fill. A limit sell order at 849.50 will not be done before the market goes 849.60 and buy that time they have allready sold position at 849.50 ... if market never go 860 they will run your short trade. The same issue with the dow cfd that also is quoted fractually.

accounts do blow up fast with Saxo, not yours of course because you work there and have never traded in your life. Saxo has bad conditions, end of story. Requotes and cheap margin scams are not to be expected from a bank, but from a bucketshop scandinavian bank...sure why not.

Saxobank dead company without support team. In Saxobank doesn't exist support team, they doesn't answer on me emails. It is SCAM broker.